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RETURNS

The Lew Shop guarantees that your fine artwork is completed and is free from defect or damage. Each print has passed at least 3 levels of quality control. All artwork is packaged by professional art handlers and shipped via reputable freight carrier.

Never accept or open a shipment with obvious external damage to the package. Insist that the delivery person return it to Studio EL unopened and notify THE LEW SHOP IMMEDIATELY for a replacement.

If the product arrives damaged, immediately notify The Lew Shop. Orders will be replaced free of charge if evidence of incorrect or damaged product is presented within 10 days of receipt.

ALWAYS SAVE THE ORIGINAL PACKAGING.

The Lew Shop merchandise is unconditionally guaranteed. If you are not satisfied with your purchase for any reason, please let us know so we can take care of you. We accepts any return within 30 days of purchase.  Simply include your item, packaging and invoice slip and we will refund 100% of your purchase (excluding shipping). 

In the event damage occurs to an item you purchased during delivery, we will be more than happy to replace the item as soon as we can within 15 business days.

Return costs are the responsibility of the customer and should be sent to:

The Lew Shop

4350 N Broadway St, apt 1004, Chicago, IL. 60613

-Original Sales Receipt or Packaging Slip will be refunded in the Original Form of Tender.

-Original Gift Receipt will be refunded via a Shop Card.

Please note: Shop Cards and Gift Cards are valid only for The Lew Shop purchases and not redeemable for cash or a cash equivalent.

SHIPPING

We offer UPS shipping services for all of our orders. All orders take 12-15 business days to print and ship as they are printed on demand.  While we make every effort to ensure efficiency, unforeseen delays with shipping can occur.  Please rest assured, any shipping delays will be communicated to you as quickly possible.

P.O. Boxes

Unfortunately we are unable to ship to P.O. boxes

APO & International Shipping
APO and International orders will ship through the U.S. Postal Service or UPS

All orders ship from Emeryville, CA.

 

 

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